Interpreting and Translation Services for the Ministry of Justice
thebigword is providing Interpreting and Translation services for the Ministry of Justice
Below, you’ll find an overview of the services available through thebigword and the different avenues staff can utilise to access these vital resources:
Face-to-Face Interpreting
Face-to-face interpreting services for meetings, appointments, and conferences.
Telephone and Remote Interpreting
Instant access to interpreters via phone, facilitating communication in real-time.
Translation Services
Accurate translation of multimedia and written materials, including reports, manuals, and official documents, across various languages and formats.
Non-Spoken Language Support
Dedicated services for Deaf and Hard of Hearing individuals delivered via Clarion UK, ensuring inclusivity in communication.
Contacts
Escalations
If there is anything you need to escalate, please use the dedicated emails below: MOJ.Escalation@thebigword.com
Helpdesk
For assistance, our helpdesk is available 24/7. You can reach us by calling 03333 445701 or via email at mojinterpreting@thebigword.com.
Feedback and Complaints
For feedback and complaints, please log a ticket on our Feedback Centre or by sending an email to
customer.intelligence@thebigword.com.
Additional Materials
Language Posters
Language Lists
Interpreting Materials
Other Materials
Face-to-Face Interpreting (Scheduled)
Face-to-Face (F2F) interpreting requests can be conveniently pre-booked through our online booking portal, WordSynk.
For detailed instructions, please refer to the user guides below.
For access to this service please complete the below new user form below, which should then be returned to moj@thebigword.com.
Telephone Interpreting (On Demand and Scheduled)
Telephone Interpreting (TI) is available on demand or scheduled for over 250 languages and dialects, with an impressive average connection time of under 60 seconds.
Simply call thebigword at 0333 344 5702. You’ll need to enter your team-specific access code as seen below, followed by your Language code. For detailed instructions, please refer to the Telephone Interpreting user guide below.
For access to this service please complete the below new user form below, which should then be returned to moj@thebigword.com.
Video Remote Interpreting (On-Demand and Scheduled)
Our Video Remote Interpreting services allow you to easily connect to interpreters without any travel restrictions. Please follow the link below to access WordSynk.
For detailed guidance on the process, please refer to the user guide below.
For access to this service please complete the below new user form below, which should then be returned to moj@thebigword.com.
Translation Services
Documents can be securely submitted to our online translation portal, WordSynk. Upon submission, thebigword will promptly provide a quote and timeline for the job.
This platform is used to access translation should this be written, audio transcription. Please proceed to this link if this is what you require.
For detailed guidance on the request process, please refer to the attached user guide.
For access to this service please complete the below new user form below, which should then be returned to moj@thebigword.com.
Non-Spoken Language Support
Non-spoken language support can be found through Clarion UK, a subsidiary of thebigword.
All resources including user guides, leaflets, resource packs and guidance can be found on the dedicated MoJ resource page on Clarion UK’s website.
Need access?
Please be aware that access to the portal(s) require completion of the attached new user form below, which should then be returned to moj@thebigword.com.
Policy links
Please see below the links for the relevant policies applicable to the contract.
