A world of expertise ensures your business translations are first class every time
The travel industry benefits greatly from the interpreting services of thebigword. With an extremely diverse audience and a strong need to communicate with a variety of global customers both internally and externally, our expertise and technology proves invaluable.
We have a spectrum of clients in this vibrant sector, ranging from hotels and airlines, to football clubs, gaming companies and more. Each enjoys cost effective solutions for all their translation and localisation projects. Working with hand selected industry specialists, we understand the need to not only translate, but be aware of subtle regional and cultural differences that may affect your business.
Our specialist Travel and Tourism team deliver tailored solutions, for small, large and complex projects on time. Your dedicated Project Manager will liaise with your own teams to ensure we maintain consistency across all of your collateral and guarantee the most efficient process throughout. They manage the smooth running of all areas comprising
- Bookings and reservations
- Channel optimisation and understanding regional variances
- Marketing and advertising
- Back-end fulfilment
- Interpreting for booking and call centres
- Incentive programmes
- Training and Development
With 250 languages across 77 countries, thebigword can offer effective communications that will engage your audiences wherever they are.
Ensuring that your travel products and leisure services are successfully launched and delivered on time across a breadth of international markets is of critical importance to thebigword. That’s why we handpick specialist translators to ensure that each country and region understands and engages with all of your communications on a range of levels.
This is called ‘localisation’ and we achieve it by translating and adapting languages not only to countries, but to specific regions by matching the cultural, technical and business requirements of all your target markets.
Localisation covers your website, software, marketing material and eLearning modules. thebigword can ensure that you have absolute consistency and accuracy across all of your collateral, from itineraries and marketing brochures to training information. In fact, anything that’s essential to your business will have the support of thebigword’s industry specialist translators and project management teams.
The internet is a vital medium for the travel and leisure industry. Our experienced project team not only has specialist technical knowledge, it also has expert cultural knowledge in producing dynamic websites for a range of regions. This team of experienced linguists is familiar with the correct terminology and the intricacies of this business sector.
Whether your customers are playing a game or booking a flight, they need time critical, fast moving sites that offer up-to-date information. The quality of the consumer’s experience is key, so mere translation isn’t enough. Our team understands the behaviours of each audience, assuring your global websites have strong and relevant communication.
We produce translations that pay particular attention to glossaries, game rules and technical details through to marketing and promotional communication, providing accurate, tailored results on time, every time. Working closely with your internal resources and reviewers your Project Manager will co-ordinate all stages of the process, ensuring a seamless result from translation to sign off.
At thebigword, we have experience with all types of web files, allowing easy integration with your Content Management System and our own translation software, thebigword GMS™ (thebigword Globalisation Management System™). Developed in-house, thebigword GMS™ has been given a fantastic feature called SmartProtect which ensures the structure and coding within your web files is protected throughout the translation process, saving you valuable time.
Our specialist linguists translate every kind of document ranging from brochures and listings, to promotional and marketing information. Whatever your business needs, we have the expertise to give you the global edge.
The documentation service is excellent for regularly updating fast changing information. Keeping track of the latest version is vital and accuracy is key. This is where the translation memory tool displays its critical importance. When timescales are short and reversions are last minute, updating brochures or creating new ones in several languages has now become a far more efficient process.
Your dedicated Project Manager will liaise with you to make sure your documents have the technical accuracy and depth of detail you need, as well as ensuring they arrive on time and within budget. You will also receive a quotation for each one illustrating the cost of each language and any extra services, for example Desktop Publishing.
Desktop Publishing is another innovative service thebigword offers that gives all your documents a highly professional look. Our team of skilled designers are adept at Quark, Indesign, FrameMaker and Illustrator. They will integrate your translation with original shots and graphics to create branded collateral that is ready for print in whatever format your business needs.
The immediacy of a telephone conversation is vital in both the travel and leisure arenas. Our 24 hour interpreting service gives organisations access to linguists anywhere in the world whatever their country’s trading hours. Every interpreter is chosen for their excellent customer service approach and ability to communicate within these challenging environments.
Telephone interpreting allows travel and leisure organisations to provide their multinational clients with a first class customer service in a variety of languages, around the clock. It has also proved invaluable for clients’ when making reservations and using credit card services, with responsive help desks giving their customers confidence and reassurance in the current economic climate.
thebigword has developed advanced, secure technology ensuring you have a reliable connection to your conversation within an average of 45 seconds. Dual handsets offer greater convenience and confidentiality, and connections are billed by the second, making every call highly cost effective. It also ensures you can manage your cost per language, choose an automated or operator-led service and even have unique, real-time reports online for precise, detailed invoices.