Telephone Interpreting Platform

thebigword has created a revolutionary telephone interpreting platform, connecting our clients to a global network of over 8,000 qualified linguists who speak over 250 languages and dialects, and have technical knowledge across virtually every industry. Telephone interpreting facilitates fluent one-to-one phone conversations with non-English speakers.

Our platform uses cutting-edge technologies to provide end users and their customers with unparalleled flexibility and scalability.

Key features of our telephone interpreting platform include:

• Highly flexible, scalable call flows and routing parameters
  • We support all language combinations
  • We support any number of specialisms or custom attributes to be used in our call flows (i.e. qualification X, location Y, dynamic ratings based on any metrics)
• Detailed business intelligence and analytics to support your business
  • We provide time zone-aware reporting to ensure that your data is relevant to you
  • We utilise detailed, historic and real-time reporting
• Accurate resourcing forecasts
  • We know, through detailed business intelligence and analytics, exactly what our resource requirements will be across any language, specialism or custom attribute
  • We have automated our resource scheduling and closely monitor this information to pre-empt future resource requirements
• Advanced quality processes
  • We can dynamically adjust the volume of work we send to our suppliers dependent on their quality rating, thus encouraging quality and reliability
  • We have fully integrated our operations with our eLearning solution to ensure the continuous professional development of our linguists

For your next telephone interpreting project, please contact us using our online chat tool or request an instant quote or a call back.