thebigword’s interpreting technology includes a global telephone interpreting platform and face-to-face booking system. Our various interpreting solutions showcase our dedication to providing highly available platforms that enable our clients to save time and money, and increase the quality of their end product.
We specialise in creating exclusive, customised interpreting technology solutions. In addition, we offer traditional solutions that mirror standard resource management and contact centre telephone networks. Automated resource management and telephony solutions reduce your overhead costs, ensure reliability and increase customer satisfaction.
thebigword uses a combination of advanced analytics, the client’s location and a Client Line Identifier (CLI) to determine individual requirements and forward requests to the appropriate team.
Our telephone interpreting platform automatically directs a telephonic connection to any individual or group as defined by the skills or attributes required by the caller. The platform also supports an unlimited number of skills, groups and specialist requirements, allowing us to manage call flows in accordance with client specifications.
Our interpreting technology integrates the analytical data produced by these platforms into our reporting and analytics engine for service monitoring, in-depth analysis or a real-time dashboard-style overview.
thebigword’s interpreting contact centre is highly available, ensuring that there is always helpful, friendly support on the other end of the line 24 hours a day, 7 days a week, 365 days a year.
For your next interpreting project, please contact us using our online chat tool or request an instant quote or a call back.