Telephone Interpreting (TI)
Telephone interpreting is a convenient, flexible service that saves you time and money by facilitating one-to-one phone conversations with limited English speakers regardless of your location. You will be connected to an interpreter within seconds, making thebigword’s telephone interpreting service one of the most time and cost-effective means of communication available.
thebigword’s telephone interpreting service guarantees you an average connection time of 30 seconds to a qualified interpreter 24 hours a day, 7 days a week, 365 days a year, using a dedicated free phone number. Telephone interpreting calls are only charged once you are connected to an interpreter and are calculated to the nearest second, ensuring maximum cost savings every time.
Our automated telephone interpreting service is backed up by thebigword’s 24/7 dedicated contact center where experienced operators can connect calls, identify unknown languages and dialects and answer any questions. In addition, we provide specialised interpreters to ensure a full understanding of the services and terminology used within all industries.
Key features of our telephone interpreting service
- Accessible telephone interpreting service available 24/7/365
- 30-second average connection time to a qualified interpreter
- Fully automated process
- Cost savings by charging to the nearest second with no rounding up
- No charges until you are connected to an interpreter
- A high-quality service using only fully qualified, specialised interpreters
- Free awareness material
- Free real-time management information
All of our linguists hold industry-recognised qualifications, requiring them to meet a standard level of interpreting ability.
thebigword’s quality team, along with our QA interpreters, conduct quality assessments by running simulated calls in which interpreters are required to perform an interpretation in the same format as a live scenario. This helps us to assess and continuously develop their customer service skills, linguistic proficiency and knowledge of key terms, highlighting any areas for development to ensure that we continue to deliver our outstanding telephone interpreting service.
For your next telephone interpreting project, please contact us using our online chat tool or request an instant quote or a call back.