Investment Bank Case Study

Background

As one of the world's largest investment banks, this company deals in many different languages, every day, with thousands of clients around the world.

One of the services they provide for their clients is a research and information news feed via the web.

Major deals can be inspired or heavily influenced by this expert commentary on world markets.

The two main factors that are critical to provide the type of service their clients demand are quality and speed.

The Challenge

Up to 60 reports a day, 5 days a week creates a work flow that demands tight controls and infallible checking procedures.

This bank was looking for a guaranteed turnaround of reports and articles, not in days or hours but in minutes.

The quantity of material would differ from day to day - all it takes is a controversial comment from Alan Greenspan and activity can double. The solution therefore had to be flexible in order to accommodate different volumes.

This bank required a 'round-the-clock' service - its reputation depends on being first with the news for its clients, and in their preferred language. The material had to be translated into two languages simultaneously and delivered to the web, often within the hour.

The reports are of a highly specialist nature requiring translation expertise in the global financial arena.

thebigword knew it could provide the quality of translation required.

The Solution

As with all its clients from a highly specialist field, thebigword conducted a rigorous process of selecting and testing the best translators for the job from their database of over 4,500 highly skilled individuals.

Reliable electronic communications were vital to the operation - speed was of the essence.

Adopting the web services component of LanguageDirector™ Enterprise, the technical team at thebigword developed a SOAP interface that tied in seamlessly to the bank's content management system. The instant new articles are published they are identified and automatically sent to thebigword for translation. High levels of encryption (128bit SSL) ensure complete security of information in transit.

The Benefits

Each job is logged, verified and channelled to the team of translators.

It is monitored by a dedicated team of language management specialists whose attention to detail is second to none.

Time has proven that the client can have total peace of mind knowing that from the instant a document is identified for translation, a system kicks in that ensures optimum return delivery of content in a format that is automatically integrated into the web site - fast, efficient and accurate.

Because the system uses Translation Memory, absolute consistency is assured.

A phrase glossary has been developed to cross-check terminology and a global chat-room assures a fast response to any query.

The Figures

Up to 60 reports a day, 5 days a week, simultaneously translated into two languages and published on the web, often within the hour. With a resource like this, quality translation doesnt get any quicker!