DePuy Case Study

Background

DePuy, a Johnson & Johnson company, is a global healthcare organisation.

With networks across the world, DePuy, with a universal commitment to product and service excellence, works in partnership with healthcare providers to improve people's lives through new and better treatments for musculo-skeletal disorders.

DePuy has been a client of thebigword for over seven years.

The Challenge

The very technical nature of DePuy's product calls for highly specialised translation. The well-being of patients depends on surgeons getting accurate information.

There are legal requirements for the labelling of DePuy's products, which demand that the details must be clearly stated in up to 16 different languages.

Product information is held on databases all over the world. This creates the potential for inconsistency and a lengthy process in co-ordinating the various languages together into one document.

The most important aspect of the translation for DePuy is that of accuracy and attention to detail. This demands a checking procedure that ensures translation with no room for ambiguous interpretation.

The Solution

thebigword and DePuy are currently working together to implement a system which will amalgamate all the global databases of information into one central source. This will strip out all duplication and create consistent content.

thebigword has already created a database of labelling information, with over 15,000 fields in 16 different languages. This enables the rapid collation of mandatory information for the labelling of goods.

As well as implementing these technical solutions, thebigword ensures that strict quality procedures and checking processes are adhered to at all times, and to carry out these checking processes it employs the services of medical professionals throughout the world.

Using these control measures, thebigword maintains the required levels of consistency and accuracy throughout the translation process.

The Benefits

Central sourcing has led to a tremendous reduction in the amount of manpower DePuy has had to allocate to this process. thebigword is seen as a safe pair of hands, managing the whole operation efficiently and effectively.

The Figures

thebigword has successfully streamlined the process of creating complex, detailed and potentially health-critical product instructions and labelling.

thebigword also works with DePuy to translate patents, clinical studies, PowerPoint presentations and software manuals and to provide interpreting solutions.